Shipping & Returns
We will start processing your order as soon as you place it, and usually the items will be ready to ship within 1-7 working days. If the item is out of stock the processing might take up to 10 days as we make new products according to the orders.
We will ship the items using the leading postal and logistics service company in Finland, Posti. Most of the items will be sent as a letter in a cardboard box measuring 25 x 35,3 x 3 cm. Unfortunately tracking cannot be provided for the letter shipments. Shipping costs start from €3,20 to addresses in Finland, and €3,40 to addresses in Europe and €7,80 to other countries. If your purchase is over €70, the shipping will be free of charge.
In accordance with the Consumer Protection Act the customer has a right to cancel the order by notifying your cancellation to us at the latest 14 days after you have received the goods.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please contact us before you want to cancel or return your order. You can reach us at firstname.lastname@example.org
To return your product, you should mail your product to: Crazy Granny Designs, Karhuntie 19, 80230 Joensuu, Finland
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs can be negotiated case-by-case. The most important thing is that you contact us before you want to cancel, return or exchange your product.