Privacy policy

Last updated: September 7, 2026

We need some of your personal information to get your Crazy Granny Designs order from our shop to you. We also want to be transparent about what information we collect, why we collect it, and who gets to see it.

This Privacy Policy explains how Crazy Granny Designs processes your personal data.

Who is responsible for your data?

Crazy Granny Designs Oy
Karhuntie 19, 80230 Joensuu
Y-tunnus 3206795-5

VAT-number FI32067955
info@crazygrannydesigns.com

Contact person
Tim Green
Karhuntie 19, 80230 Joensuu
+358449839462
info@crazygrannydesigns.com

Name of the register
Crazy Granny Designs web store customer register

What information do we collect?

Depending on how you interact with us, we may collect:

  • your name;
  • email address;
  • delivery and billing address;
  • telephone number;
  • order details;
  • payment and transaction information;
  • customer-service communications; and
  • website and cookie information.

Why do we use your information?

We use personal data to:

Process your order
So we can take your payment, produce your goodies and get them to you.

Communicate with you
For example, to send order confirmations, shipping updates and replies to your questions.

Handle returns and complaints
So we can help when something hasn't gone quite right.

Run and improve our website
We may use analytics and similar technologies to understand how our website is being used.

Send marketing
Only where we have a lawful basis to do so, such as your consent where required.

Meet our legal obligations
For example, accounting, tax and consumer-protection requirements.

The General Data Protection Regulation (GDPR) requires privacy notices to explain purposes, legal bases, recipients, retention, international transfers and data-subject rights.

Who do we share your data with?

We only share information where it's needed to run the shop or fulfil our legal obligations.

Depending on your order, this may include:

  • Shopify, our ecommerce platform;
  • payment providers;
  • shipping and courier companies;
  • email and customer-service providers;
  • website, analytics and advertising providers;
  • accountants and other professional service providers; and
  • authorities where we're legally required to provide information.

International data transfers

Some of our service providers may process personal data outside the EU/EEA.

Where this happens, we use appropriate safeguards required by applicable data-protection law.

How long do we keep your data?

We keep personal data only for as long as we reasonably need it for the purpose for which it was collected, including fulfilling orders and meeting legal, accounting and tax obligations.

Different types of information may therefore be kept for different periods.

Your rights

Depending on the circumstances, you may have the right to:

  • ask what personal data we hold about you;
  • ask us to correct inaccurate information;
  • ask us to delete your data;
  • ask us to restrict certain processing;
  • object to certain processing;
  • request a copy of your data in a portable format; and
  • withdraw consent where processing is based on consent.

You also have the right to complain to your relevant data-protection supervisory authority. If you believe that we are not handling your personal data in accordance with applicable data-protection laws, we'd appreciate the opportunity to address the issue first. Please contact us at info@crazygrannydesigns.com

Under the GDPR, you may also have the right to complain to the data-protection authority in the EU/EEA country where you normally live, work, or where you believe the infringement occurred.

Marketing emails

If you subscribe to our newsletter, you can unsubscribe at any time using the link at the bottom of our emails.

We won't make you jump through hoops.

Cookies

We use cookies and similar technologies on the Crazy Granny Designs website to make our webshop work, remember your preferences, understand how our website is used and, where you choose to allow it, measure and improve our marketing.

Essential cookies are needed for basic webshop functions such as keeping your shopping cart working, processing your order and remembering your currency and region. These cookies do not require your consent.

We also use analytics and marketing cookies provided by services such as Shopify, Meta, Pinterest and Mailchimp. These can help us understand how visitors use our website, measure our marketing and, where applicable, make advertising more relevant to you.

Refusing non-essential cookies will not prevent you from shopping with us. Some essential cookies are necessary for the webshop to function properly.

You can change the cookie settings (whether you reject all cookies OR only accept essential cookies OR accept all cookies) at any time through your browser settings.